Our Service is managed with following general information’s, terms and conditions to provide a best passenger experience. By using Superline.lk bus booking services you agree to be bound by the terms and conditions shown below. If you do not agree our terms and conditions, we are not in a position to provide you our services and we do apologize for that. Our general information’s, terms and conditions are subject to change at any time without a prior notice. To make sure you are aware of any changes, please review this section periodically.
1. The passenger should present in the bus station, 15-20 minutes before the scheduled departure time of the reserved bus service. Bookings will not be cancelled under any circumstances. Valid only for single journey as mentioned in the order. Reselling or exchanging of the ticket is prohibited.
2. Superline.lk bus booking service is not liable for any mis-communications, delays of the passenger or any misleading and/or fake information’s provided by the passenger.
3. Superline.lk bus booking service is reserve rights to change the schedule and/or cancel,terminate, postpone, divert, reschedule or delay any bus/coach, any time after booking without a prior notice. This may be due to safety or reasonably considered and justified circumstances beyond our control.
4. Superline.lk bus booking service will not refund cash under general circumstances after a booking cancellation.
5. Passenger should provide the Booking Order number to the bus service staff to verify the identity of the prepaid customer. Additionally, passenger should ready to provide their national identity card for relevant authorities to check the identity at security incidents.
6. Superline.lk bus booking service is not liable for any delays before and/or during the journey & accidents and/or during the journey that prepaid customer might have to face.
Our responsibilities include:
7.1 Issuing a valid ticket
7.2 Providing booking order number
7.3 Providing customer support and information in case of any delays/inconvenience